Política de reembolso

Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@illarii.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will send you instructions on how and where to send your package. The return address will be confirmed by email after your return request has been approved.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and offer a solution.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products, personalized items, personal care items, gift cards, and final sale items. If you have questions about a specific item, please contact us before placing your order.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the item you would like.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, with tags, in its original packaging, and you must provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within approximately 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@illarii.com.